[1]
Agus, A. and Hassan, Z. 2017. An Empirical Study on the Relationships between TQM Practices and Overall Service Performance:: The Case of a Public Service Sector in Malaysia. Gading Journal for the Social Sciences (e-ISSN 2600-7568). 10, 01 (Aug. 2017), 51–63. DOI:https://doi.org/10.24191/gading.v10i01.78.